Refund Policy
Effective Date: 10-10-2024
At [Your IPTV Website Name], we strive to provide high-quality IPTV services and a seamless user experience. If you are not fully satisfied with your purchase, we offer a refund policy that is designed to address your concerns. Please read the details of our refund policy below.
1. Subscription-Based Refunds
- 30-Day Money-Back Guarantee: We offer a 30-day money-back guarantee on all subscription plans. If you are dissatisfied with our IPTV service within 30 days of your purchase, you may request a full refund.
- Eligibility for Refund: To be eligible for a refund, you must have purchased a subscription directly from our website. The request for a refund must be made within 30 days from the date of purchase.
- Refund Process: To request a refund, please contact our support team at [Your contact email or phone number]. Include your order number, account details, and reason for the refund request. Once we receive your request, we will process it within [insert processing time, e.g., 5-7 business days].
2. Non-Refundable Services
Certain services are not eligible for a refund, including:
- Renewal Payments: If you have subscribed to an auto-renewing plan, the payment made for the renewal is non-refundable. Please ensure to cancel your subscription before the renewal date to avoid being charged.
- Usage of Service Beyond 30 Days: If you have used the service for more than 30 days, the service is considered non-refundable. After the 30-day period, we are unable to offer refunds.
- Subscription Upgrades or Add-ons: Any purchases of upgrades, additional channel packs, or add-ons are final and non-refundable once they have been activated.
3. How to Cancel Your Subscription
If you wish to cancel your subscription to avoid further charges (if applicable), you may do so by contacting our support team at [email protected]. Please include your account information, and our team will assist you with the cancellation process.
4. Refund Processing Time
Once your refund request is approved, the refund will typically be processed within [insert time frame, e.g., 5-7 business days]. The refund will be issued to the original payment method used for the purchase. Please note that depending on your bank or payment provider, it may take additional time for the refund to appear in your account.
5. Exceptions
- Payment Disputes or Chargebacks: If a payment dispute or chargeback is initiated through your bank or payment provider, this may delay the refund process. Please contact us first before taking such actions.
- Service Availability: We make every effort to ensure that our IPTV service is available without interruption. However, if there are issues with service downtime (e.g., server outages or technical problems), please contact us for assistance. We may offer partial refunds or account credits depending on the circumstances.
6. Contact Us
If you have any questions or concerns about our refund policy, please do not hesitate to contact our support team:
IPtv-providers.uk
Email: [email protected]
Phone: +447458196482
Address: 12 Queen St – Arundel – West Susse – x BN18 9 – United Kingdom
Changes to This Policy
We reserve the right to modify or update this refund policy at any time. Any changes will be posted on this page with the updated “Effective Date.” We encourage you to review this policy periodically to stay informed about our refund practices.
By using our services, you agree to the terms outlined in this Refund Policy.
